Return and Refund Policy

Return and Refund Policy for Alivea

Effective Date: 24th may 2026

At Alivea, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Products may be eligible for return if:


  • The return request is made within [7 DAYS] of delivery

  • The item is unused and in original condition

  • Original packaging, tags, and accessories are included

  • Proof of purchase is provided

2. Non-Returnable Items

The following items may not be eligible for return:


  • Personalized or custom-made products

  • Earrings or hygiene-sensitive products

  • Products damaged due to misuse or improper handling

  • Sale or clearance items (if specified)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of delivery with photos/videos of the issue.

We will review the request and provide a replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:


  1. Contact us at Aeliyarizvi1806@gmail.com

  2. Share your order number and reason for return

  3. Follow the return instructions provided by our support team

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 14-18 days.

Shipping charges may be non-refundable unless the return is due to our error.

6. Exchanges

Exchanges may be available for eligible products based on stock availability.

7. Return Shipping Costs


  • If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by us.

  • For customer-initiated returns, return shipping charges may be the customer’s responsibility.

8. Refund Delays

Refund timelines may vary depending on your bank, payment provider, or financial institution.

9. Contact Information

For returns or refund assistance, contact:

Alivea

Email: Aeliyarizvi1806@gmail.com